Case Study: USPTO modernizes trademark operations and boosts uptime with REI Systems

United States Patent and Trademark Office cuts ticket backlogs by 86% with REI Systems

The United States Patent and Trademark Office (USPTO) faced the challenge of relying on a decades-old, COBOL-based mainframe system and over 20 disconnected legacy applications to manage its high-volume trademark operations, where timing and data integrity are legally essential. REI Systems partnered with the USPTO to modernize this critical environment.

REI Systems implemented a cloud-enabled, microservices-based platform that unified data and workflows. Through 24 deployments over 10 months with zero downtime, the modernization improved performance, reduced ticket backlogs by 86%, achieved 99.8% uptime, and retired the legacy systems.

United States Patent and Trademark Office (uspto)