Case Study: Health Resources and Services Administration (HRSA) achieves unified, modernized grant management and 60% time savings with REI Systems' Electronic Handbooks (EHBs)

Health Resources and Services Administration - Customer Case Study

The Health Resources and Services Administration (HRSA) faced fragmented, bureau-specific grant systems that confused grantees, impeded reporting, and limited efficient, agency-wide oversight. To centralize grant management and meet emerging requirements like the GREAT Act’s data-standardization and streaming mandates—while improving grantee performance and operating with constrained resources—HRSA partnered with REI Systems to develop and mature its Electronic Handbooks (EHBs) platform.

REI Systems delivered an enterprise-wide, paperless EHBs solution integrated with Grants.gov and modernized with cloud, low-code, AI, mobility, and other technologies to streamline workflows and improve data-driven decision making. The system now supports 41,000+ users (including 1,500+ HRSA employees), handles 500,000+ workflow tasks per year, helped serve over 22.8 million patients at 9,000+ health centers (a 27% increase since 2008), and reduced staff time and effort by 60%, while positioning HRSA for compliance with new data standards.

Health Resources and Services Administration