Case Study: FDA modernizes field operations with REI Systems' ROMS cloud platform

FDA boosts user satisfaction 78% with REI Systems

The U.S. Food and Drug Administration (FDA) faced operational challenges as its field investigators relied on over 50 disconnected legacy systems. These outdated tools lacked mobile access, document upload capabilities, and integration with guidance materials, hindering efficiency and increasing the risk of errors. The FDA partnered with REI Systems to modernize these critical field operations.

REI Systems developed the Regulatory Operations Management System (ROMS), a cloud-native platform built on Appian. The solution integrated with AWS Textract and MuleSoft to streamline workflows, provide real-time data sharing, and enable mobile access. This resulted in a 78% increase in user satisfaction and now supports over 5,000 users, allowing the FDA to respond more quickly to high-risk scenarios and ensure consistent field operations across the country.

U.S. Food and Drug Administration (FDA)