Case Study: Wizz Air streamlines mobile self check-in with Regula ID verification

Automated ID Verification to Enable Simple and Accurate Mobile Self Check-In for Wizz Air Passengers

Wizz Air, a major European airline, needed to improve its passenger check-in process by automating data capture to eliminate manual errors, ensure regulatory compliance, and increase customer loyalty. To achieve these goals, they sought a solution for a fast and accurate mobile self check-in system based on ID scanning and partnered with vendor Regula.

The solution implemented was the Regula Document Reader SDK, which was integrated into the Wizz Air mobile app. This allowed passengers to quickly scan their ID documents for automatic data extraction and verification. The results included streamlining over 10 million yearly check-ins, significantly reducing manual paperwork and printing costs, enhancing the passenger experience, and helping Wizz Air maintain its commitment to sustainability. Regula's technology was crucial to this successful digital transformation.

Wizz Air

Roland Tischner

Officer Wizz Air