Case Study: VHA Home HealthCare achieves rapid staff mobilization and cost‑effective communications with Regroup Mass Notification

VHA Home Healthcare - Customer Case Study

VHA Home HealthCare, a Toronto-based nonprofit with roughly 2,800 professionals caring for over 20,000 clients, needed a faster, more cost‑effective way to reach staff, patients and caregivers—especially during the COVID‑19 pandemic when reliance on phone calls and mail proved slow and resource‑intensive. To solve that challenge VHA adopted the Regroup Mass Notification system, seeking broader reach, better reporting and quicker mobilization for last‑minute shifts and emergency communications.

Regroup Mass Notification implemented its multi‑channel mass notification platform (SMS/text, voice, email), geofencing to target nearby workers, QuickConference and analytics, plus rapid onboarding and 24/7 support. As a result VHA expanded its stakeholder lists, filled last‑minute shifts more quickly, improved situational reporting and reduced communication costs, enabling faster, more efficient outreach to staff and the more than 20,000 clients it serves.

VHA Home HealthCare

Pamela Stoikopoulos

Head of Innovation Engagement