Case Study: American Airlines Arena achieves enhanced employee and guest safety with Regroup Mass Notification

The world’s top entertainment venues trust regroup with employee and guest safety

AmericanAirlines Arena, the 22,000‑capacity Miami venue and home of the Miami Heat, confronted a critical gap after a backstage security breach revealed that employees coming on later shifts and guests weren’t being notified by the arena’s existing incident system. Security manager Marcos Perez sought a state‑of‑the‑art mass notification solution and selected Regroup Mass Notification’s mass notification system to provide multi‑channel messaging, LED signage integration, geofencing, audience targeting, easy opt‑in for guests and automatic opt‑in for staff, plus unlimited training and 24/7 support.

Regroup Mass Notification implemented its platform — including an encrypted mobile app with advanced push notifications, GeoFencing, One‑Click Alerting, and SMS/email/voice/social channels — enabling targeted, multi‑language, two‑tap alerts to employees, guests and law enforcement and the creation of unlimited recipient groups. The deployment streamlined routine communications and critical response across the arena (up to 22,000 occupants), improved situational awareness for later shifts, and provided rapid mobilization and continuous support to help keep employees and guests safer.

AmericanAirlines Arena

Marcos Pérez

Former Law Enforcement Officer And Current Security Manager