Case Study: Jackson County Health Department achieves rapid, life‑saving emergency communications with Regroup Mass Notification

Jackson County Health Department - Customer Case Study

Jackson County Health Department, managed by Truman Medical Center, needed a faster, more reliable way to reach staff, partners, point-of-dispensing (POD) sites and hospital contacts for public-health incidents, drills and everyday operations. They adopted the Regroup Mass Notification platform—the mass notification system already used by the hospital—to replace slow phone trees and email-based communications.

Regroup Mass Notification delivered two-way, multi-channel alerts (SMS, email, voice, push) plus features like sender-number masking, mobile apps and quick-message templates. Jackson County now runs quarterly POD drills, notifies employees and partners within minutes instead of the several hours required previously, meets grant requirements, and gains improved reach and accountability across the health department and hospital network.

Jackson County Health Department

Katie Maxey

Regional Emergency Response Planner