Case Study: Duncaster Assisted Living achieves reliable, targeted emergency and community communications with Regroup Mass Notification

Duncaster Assisted Living - Customer Case Study

Duncaster Assisted Living, a boutique retirement community, needed a reliable way to notify residents, families and more than 300 staff during extreme weather, road closures, pandemics and other emergencies. To solve this gap in emergency communications they chose Regroup Mass Notification’s cloud-based mass notification platform, providing multi-channel alerts via SMS/text, email, voice and mobile apps.

Regroup Mass Notification implemented group-based, personalized messaging with unlimited admins, templates and preferred-channel settings so recipients get only relevant alerts. The system proved invaluable during COVID—Duncaster uses it weekly to send three targeted messages to three separate groups—and has supported communication during events like Hurricane Sandy, enabling timely, organization-wide reach to staff, residents and families while adding personal voice updates from leadership.

Duncaster Assisted Living

Michele Kennedy-Mayo

Operations Office Manager