Case Study: University of Massachusetts Global improves financial aid efficiency with Regent Education

University of Massachusetts Global saves 13,000 hours a year with Regent Education

The University of Massachusetts Global, a non-profit university serving non-traditional students, faced a challenge with its legacy financial aid system. The system could not support the university's multiple enrollment models, including non-term and competency-based education, which created manual processing demands, increased compliance risk, and hindered student service. To address this, UMass Global selected the financial aid system from Regent Education, specifically Regent Award and Regent Review.

By implementing Regent Education's solution, the university automated its financial aid processing for both term and non-term models. This resulted in a dramatic increase in efficiency, saving over 13,000 staff hours annually and reducing processing time from 17 days to 6 days. Regent Education also helped reduce compliance risk and improve the student experience, with one tool enabling students to borrow more than 44% less in financial aid.

University of Massachusetts Global