Case Study: Spark Health achieves 100% higher patient engagement with Regal.io

Spark Health saw a 100% lift in patient engagement rates With Regal's Journey Builder

Spark Health, a leading Medicare brokerage serving over 30K beneficiaries, needed a better way to engage patients who were often difficult to reach and unsure who was contacting them. The company had been relying on manual outreach, which led to low engagement rates and limited personalization. Regal.io stepped in with its Journey Builder product to help automate and orchestrate follow-up calls.

Using Regal.io’s event-driven Journey Builder, Spark Health created personalized calling journeys for appointment scheduling and post-visit feedback collection, with reps assigned call tasks and guided by patient and provider context. The result was a 100% lift in patient engagement rates, from 30% to 60%, along with a 90% task completion rate, helping Spark Health book more appointments and gather better care feedback.

Spark Health

Takeeyah Sessoms

Client Service Manager