Case Study: Spark Health achieves 100% higher patient engagement with Regal.io

Spark Health boosts patient engagement 100% with Regal.io

Spark Health, a healthcare company, faced challenges engaging with Medicare patients due to manual calling processes and low engagement rates. Their efforts were hampered by patients who were often unresponsive and confused about unsolicited calls. To solve this, they turned to Regal.io and implemented its Journey Builder product to systematize and personalize their outreach.

Using Regal's event-driven Journey Builder, Spark Health automated two calling journeys: one to schedule appointments and another to gather post-appointment feedback. The solution provided reps with call tasks and patient context for personalized conversations, orchestrating follow-up calls over several days. This approach from Regal.io resulted in a 100% lift in patient engagement rates, raising it from 30% to 60%, and achieved a 90% task completion rate, leading to more booked appointments and additional revenue.

Spark Health