Case Study: MakeSpace achieves a 20% lift in conversion with Regal's Branded Caller ID

MakeSpace lifts conversion 20% with Regal

makespace, a full-service storage leader now known as Clutter, faced a significant challenge with low answer rates on their outbound sales calls. Their unrecognized phone numbers were often flagged as spam, which directly hurt revenue and customer acquisition efforts. To address this, they partnered with Regal to implement its branded caller ID service for cell phones.

By using Regal's solution, MakeSpace's calls now displayed a clear "MakeSpace" branded caller ID on recipient phones. This enabled their sales team to connect with more interested prospects, leading to a 20% lift in conversion and a 20x return on investment. The partnership with Regal generated $1.6 million in incremental annualized revenue without requiring additional agent hours.

MakeSpace