Case Study: MakeSpace boosts answer rates and conversion with Regal.io

MakeSpace - Customer Case Study

MakeSpace, a full-service storage leader in the local services industry, relied heavily on phone outreach to acquire customers but struggled with low answer rates. Prospects often didn’t recognize MakeSpace’s unbranded outbound numbers, and calls were sometimes flagged as spam, hurting conversions and leaving the sales team without a clear way to fix the issue.

By partnering with Regal.io and using its branded cell phone caller ID product, MakeSpace replaced unknown outbound numbers with a recognizable “MakeSpace” caller ID. Regal.io helped drive a 20% lift in answer rate and a 20% increase in conversion, generating $1.6M in incremental annualized revenue and delivering 20x ROI without adding agent hours.

MakeSpace

Sarah Haselkorn

Vice President Sales & Support