Case Study: Gaudio Insurance Group achieves 123% higher answer rates with Regal.io

Gaudio Insurance Group sees a 123% lift in Answer Rates and 23% lift in Contact Rates

Gaudio Insurance Group, a division of Allstate, is a highly customer-centric insurance agency that relies on fast outbound calling to reach prospects who submit lead forms. However, the team struggled with low answer rates, short conversations, and calls flagged as spam, which hurt their ability to connect with customers and drive revenue.

Regal.io helped Gaudio Insurance Group improve performance with Branded Caller ID and spam remediation. By removing Spam Likely flags and showing the company name on outbound calls, Regal.io lifted answer rates by 123% (from 13% to 29%), increased contact rates by 23% (from 35% to 43%), and raised average talk time by 647% to 127 seconds, with 70% of answered calls lasting more than a minute.

Gaudio Insurance Group

Jonathan Gaudio

Agency Owner