Case Study: Embrace Pet Insurance boosts call center efficiency and customer satisfaction with Regal AI Voice Agents

Embrace Pet Insurance’s AI agent drives 96.5% customer satisfaction with Regal

Embrace Pet Insurance faced the challenge of growing revenue and improving customer engagement without increasing headcount or costs. Their human agents were unable to keep up with every lead, which resulted in missed sign-ups and lower policy conversion rates. To solve this, they turned to the vendor Regal.io for its AI Phone Agent service.

By implementing Regal.io's AI voice agent, Embrace was able to automate outreach and follow-ups with potential customers. The solution handled objections and seamlessly transferred qualified leads to human agents. The results were significant, with the AI agent performing 17% more effectively than their top human representative and achieving a 96.5% customer satisfaction rate.

Embrace Pet Insurance