Case Study: Embrace Home Loans achieves a 60% increase in answer rates with Regal.io

Embrace Home Loans Sees a 60% Lift in Answer Rates with Regal.io

Embrace Home Loans is a mortgage lender with a high-volume outbound sales team reaching 15,000–20,000 borrower leads per month, but they were struggling with low answer rates and weak call-backs. The company needed a better way to connect quickly with interested borrowers, and their existing contact center platform wasn’t solving the problem.

Regal.io implemented Branded Caller ID to help Embrace Home Loans get their calls answered and reduce the likelihood of calls being marked as spam. With Regal.io, answer rates increased by 60%, while calls were more likely to be trusted, answered, and turned into conversations that could drive higher conversion.

Embrace Home Loans

Luke Hardiman

Technical Sales