Case Study: Embrace Home Loans achieves a 60% lift in answer rates with Regal.io

Embrace Home Loans boosts answer rates by 60% with Regal.io

Embrace Home Loans, a mortgage company, was facing lower-than-industry-average answer rates on their outbound calls to borrower leads. This challenge was hindering their ability to quickly connect with interested parties in a highly competitive market. They turned to the vendor Regal.io for a solution using its branded calling service.

By implementing Regal.io's Branded Caller ID solution, Embrace Home Loans established greater trust with borrowers. This stopped their calls from being marked as spam and resulted in a significant 60% increase in answer rates, allowing their loan officers to form relationships and drive conversions through longer, more effective conversations.

Embrace Home Loans