Case Study: Club Z! In-Home Tutoring Services achieves a 100% lift in answer rates with Regal.io

Club Z! Increased Answer Rates by 100% by using Regal

Club Z! In-Home Tutoring Services, an education services provider with more than 400 franchises, needed a better way to manage outbound sales as it shifted from in-person to virtual tutoring during the pandemic. Its teams were struggling with outdated calling and texting systems, poor answer rates, and manual routing that made it hard to direct franchise and non-franchise prospects to the right reps.

Using Regal.io’s outbound phone and SMS sales platform, branded caller ID, journey builder, CRM consolidation, and routing automation, Club Z! was able to streamline workflows and personalize outreach by prospect type. Regal.io doubled answer rates from 20% to 40% and helped drive a 33% lift in conversion rate, while also giving managers better reporting and visibility into rep performance.

Club Z! In-Home Tutoring Services

William Lucas

Senior Manager