Case Study: Kin Insurance boosts engaged calls and bind rate with Regal.io

By using Regal, 36% More Homeowners are Talking to Kin Insurance

Kin Insurance, a homeowners insurance provider, needed a better way to reach high-intent prospects by phone. Despite strong online interest, many leads did not answer unknown numbers, and even when they did, they were often hesitant to engage with sales agents. Kin turned to Regal.io and its branded caller ID solution to improve answer rates and make calls feel more trustworthy and relevant.

Using Regal.io’s branded cell phone caller ID, Kin displayed “Kin Insurance” on outbound calls instead of an unknown number, which helped prospects recognize the caller and enter conversations more engaged. The results included an 11% lift in 3-day assignment rate, a 36% lift in engaged call rate, and an 8% lift in 7-day bind rate, showing measurable improvement in both call engagement and policy conversions.

Kin Insurance

Michael Rose-Sandow

Director of Sales Operations