Case Study: Assure Health achieves a 38% lift in conversion rate with Regal.io

Assure Health Experienced a 37% Lift in Outbound Calls per Hour

Assure Health, a healthcare provider focused on chronic disease management, needed a more reliable way to call and engage partner-sourced leads quickly. Before working with Regal.io, the team struggled with dropped calls, funnel leakage, limited reporting, and weak Salesforce integration, all of which made it difficult to meet tight SLAs and cost them revenue.

Regal.io implemented its branded caller ID and outbound contact center platform to improve call reliability, route leads to the right reps, and support multiple teams across patient education, navigation, and customer success. With Regal.io, Assure Health achieved a 37% lift in outbound calls per hour, a 38% lift in conversion rate, a 47% increase in conversations per month, and reduced time to contact a lead to 4.2 minutes, while maintaining an SLA of under 5 minutes.

Assure Health

Jon Bolz

VP of Patient Engagement