Case Study: Angi boosts bookings with Regal.io

Angi Sees 3X Growth in Key Members, Year-Over-Year

Angi, the home services giant behind brands like HomeAdvisor and Handy, needed a better way to support its Angi Key membership program with personalized outreach. Its existing contact center system, Nice InContact, was built for inbound support and lacked coordinated two-way SMS, branded calling, and the event-driven customer journeys Angi needed to proactively engage members at the right time.

With Regal.io, Angi created self-serve, real-time call and text workflows that let personal home specialists reach members from a single branded number with coordinated messaging. Regal.io helped Angi drive a 14% SMS answer rate, a 19% phone answer rate, and about a 50% incremental lift in booking requests per Angi Key member, along with a 3X increase in growth for Angi Key members year over year.

Angi

Oisin Hanrahan

Chief Executive Officer