Case Study: Angi achieves 3X growth in key members with Regal.io

Angi boosts booking requests 50% with Regal.io

Angi, a home services company, faced a challenge with its proactive sales outreach. Their existing phone provider, Nice InContact, was built for inbound customer support and could not coordinate calls and texts or create real-time, behavior-triggered customer journeys. Angi turned to Regal to implement a solution for personalized, automated outreach.

Regal provided a platform that enabled Angi to create event-driven customer journeys. This solution delivered coordinated calls and texts from a single branded number, which resulted in a 14% SMS answer rate and a 19% phone answer rate. Most significantly, Regal helped Angi achieve a 3X year-over-year growth in key members and an average incremental lift of approximately 50% on booking requests per member.

Angi