Case Study: Bruntwood improves correspondence management with Refractiv's Databox

Bruntwood streamlines email archiving for 650 staff with Refractiv

Bruntwood, a UK-based commercial property company, sought a solution to manage its internal correspondence more effectively. The challenge was to prevent important emails from being lost in personal inboxes and to create a centralized, searchable archive for all business communications. Partnering with vendor Refractiv, they utilized the Overdrive enterprise content management system to address this need.

Refractiv implemented a solution called Databox, an app that integrates directly with Gmail. This allows Bruntwood's 650 staff to tag and archive emails by adding labels and categories. The result is a unified repository for all correspondence related to properties, customers, and projects. This has provided easy, searchable access to vital documents, improved customer service by capturing the entire customer journey, and ensured key communications are no longer isolated in individual inboxes.

Bruntwood