Case Study: Showpad improves coaching and speeds onboarding with Refract

Improved coaching & quicker onboarding for showpad

Showpad, a leading sales enablement platform, faced challenges in improving sales hire onboarding. Their inside sales leaders struggled to efficiently identify coaching opportunities by sitting in on live calls. They turned to Refract for its sales enablement and conversation intelligence platform to address these issues.

By implementing Refract, Showpad’s sales leaders gained the ability to easily identify low performers and track individual rep progress through recorded calls. The platform fostered better collaboration as reps shared successful calls, and a Shared Library of best practices was created. This led to quicker onboarding for new hires, more confident reps, and plans to expand Refract's use to the customer success department, demonstrating significant ROI from the solution.

Showpad

Stefan Bartsh

Sales Director