Case Study: OvationCXM achieves 6x faster integration delivery with Refold AI

How OvationCXM Transformed Integration Efficiency with Refold AI

OvationCXM, a leader in customer experience management for regulated industries, faced significant challenges scaling its integration processes. The company struggled with building individual connectors for various CRMs, which resulted in high maintenance, bottlenecks, and long development cycles that slowed customer onboarding. To overcome these hurdles, OvationCXM partnered with Refold AI.

By implementing Refold AI's platform, OvationCXM automated key tasks like CRM integrations and data processing. This solution provided seamless integration, efficient data management, and enhanced scalability. The partnership with Refold AI delivered transformative results, including a 6x faster development time for integrations and a 53% reduction in total cost of ownership, allowing OvationCXM to focus resources on delivering superior customer experiences.

OvationCXM

Prayas Tiwari

Senior Product Manager