Case Study: Physicians Insurance achieves faster, more effective talent management with Reflektive

Physicians Insurance - Customer Case Study

Physicians Insurance, the largest insurer of physicians and hospitals in the Pacific Northwest, needed a better way to manage performance than paper and Microsoft Word. Its annual review process was clunky, took three months end to end, and relied on goals that were only updated once a year, making coaching and development conversations infrequent and less relevant.

Reflektive implemented its performance management platform, including Goals, 1:1s, Recognition, and engagement surveys, to create more frequent check-ins and shared development tracking. The result was a more continuous talent management process: review cycle time dropped by more than 67% from three months to under one month, HR setup time fell by 75%, and employee survey completion during COVID-19 exceeded 80%, helping Physicians Insurance respond quickly to workforce needs.

Physicians Insurance