Case Study: Omada Health achieves a 13% increase in quality of management with Reflektive

Omada Health Increases Its Quality of Management By 13% With Reflektive

Omada Health, a digital care company that helps people prevent chronic disease through coaching and technology, needed a better way for employees to give and receive balanced, growth‑focused feedback as the organization scaled. The people team sought a programmatic, future‑oriented performance approach to retain talent, reinforce company values, and ensure feedback addressed both what people do and how they do it.

They selected Reflektive for its flexible review design, simple UX, and responsive customer support, and launched real‑time recognition (kudos tied to values), 90‑day onboarding reviews, mid‑year development check‑ins, and year‑end 360s. Within a year 93% of recognition was shared publicly, quality of management increased 13% and quality of feedback rose 6%, professionalizing Omada’s feedback culture and improving engagement.

Omada Health

Sean Duffy

Chief Executive Officer