Case Study: Instacart achieves faster, more transparent performance management with Reflektive

Instacart Moves Faster With Reflektive

Instacart, the same‑day grocery delivery service serving 1,200+ cities, was scaling rapidly and needed a lightweight, consistent way to give employees more frequent feedback and make recognition transparent across cross‑functional teams. Relying on inconsistent Google Docs left employees without regular check‑ins or a unified way to align performance with fast‑changing priorities.

Instacart adopted Reflektive’s Real‑Time Feedback and review tools — including a Gmail plug‑in and Slack integration — to make feedback visible, track usage, and run quarterly team and personal goals and check‑ins. The program drove a 99% review completion rate, produced over 975 recognitions and 3,900 interactions, and increased transparency, collaboration and responsiveness across their distributed workforce.

Instacart

Dave Osborne

Senior Regional Director