Case Study: Privia Health builds a culture of feedback and accountability with Reflektive

How Privia Health Created a Culture of Feedback and Accountability While Growing 8x

Privia Health, a fast-growing independent medical group, needed a better way to manage performance reviews and goal setting as headcount scaled from 60 to more than 500, with many remote and field-based employees. Their manual processes in Google Sheets and their HRIS were burdensome for managers and did not reliably drive review completion or employee engagement, leading Privia Health to seek out Reflektive.

Reflektive implemented a performance review, goal alignment, and real-time feedback solution that integrated with Privia Health’s HRIS and made the process self-service. The results included a 99% on-time performance review completion rate, a 20% increase in employees setting goals, and 86% of employees downloading the email plug-in for feedback; Reflektive also helped streamline annual reviews, improve recognition, and strengthen a culture of accountability and connection.

Privia Health

Chris Phillips

Clinical Operations