Case Study: HelpSystems achieves 30% revenue growth with Reflektive

How HelpSystems Grew Revenue 30% with Reflektive Partnership

HelpSystems, a technology company supporting IT efforts for thousands of organizations, needed a better way to manage goals after a new acquisition put it into high-growth mode. Teams were tracking objectives in multiple places, including spreadsheets and HRIS tools, which made goals hard to align, track, and keep relevant. HelpSystems turned to Reflektive for a more intuitive, centralized performance management solution.

Reflektive implemented a dedicated performance management program using SMART goals, quarterly goal-setting, check-ins, and 1:1s, all tied to HelpSystems’ company priorities. The result was stronger visibility and alignment across the organization, higher engagement, and faster goal completion. HelpSystems reported 30% growth in international software bookings, $3 million in new product revenue from existing customers, and 80% goal completion in one department, with several goals finished early.

HelpSystems

Kate Bloomfield

Senior Director of Professional Services