Case Study: Roche Diagnostics GmbH achieves faster, more effective technical training and reduced service costs with RE'FLEKT's REFLEKT ONE

Roche Diagnostics GmbH - Customer Case Study

Roche Diagnostics GmbH manages tens of thousands of complex diagnostic instruments and traditionally trained service engineers at global centers using paper manuals and printouts, which lacked the visual context needed for effective knowledge transfer. To address this, Roche partnered with vendor RE'FLEKT and its REFLEKT ONE AR/VR content platform to modernize technical training.

RE'FLEKT implemented REFLEKT ONE so Roche could create in‑house, animated AR and VR training guides from existing technical and CAD data, delivering step‑by‑step, context‑rich instructions. The solution enabled interactive maintenance and training content, producing significant savings in service and maintenance cost per diagnostic module, reduced training times with increased effectiveness, and streamlined in‑house production of AR training materials.

Roche Diagnostics GmbH

Ralf Distler

Global Customer Support