Case Study: Syntegon achieves rapid downtime reduction and travel-cost savings with RE'FLEKT Remote

Instant Audio-visual Support Reduces Downtime in Manufacturing

Syntegon faced escalating risk to business continuity when Covid-19 travel bans and restricted field service visits left customers’ pharma and food packaging lines vulnerable to costly downtime and product waste. To maintain service levels for Syntegon’s packaging machines, the company adopted RE'FLEKT’s remote support solution, deploying the RE'FLEKT Remote app for mobile devices and smart glasses.

RE'FLEKT enabled instant audio‑visual connections between on-site technicians and Syntegon experts via video calls, chat and document sharing, allowing step‑by‑step remote guidance as if the expert were present. The RE'FLEKT Remote implementation cut waiting times, reduced on‑site visits and travel costs, and improved maintenance and repair turnaround—delivering significant travel cost savings and faster issue resolution for Syntegon and its customers.

Syntegon

Arthit Norkhom

Head of Field Service and Technical Support for Pharma