Case Study: IDEAL Werk achieves increased service effectiveness and accelerated training with RE'FLEKT (REFLEKT ONE)

IDEAL Werk - Customer Case Study

IDEAL Werk faced a growing talent shortage and relied on text‑based, outdated technical documentation that made fast, accurate maintenance and repair increasingly difficult. To address this, RE'FLEKT (via partner reinisch GmbH) provided its REFLEKT ONE AR content‑creation platform to convert existing documentation into interactive AR guides.

RE'FLEKT’s REFLEKT ONE delivers step‑by‑step instructions with 3D animations and visual guidance, accelerating training, increasing service effectiveness and reducing error rates. The solution has minimized machine downtime and enabled more efficient use of qualified service personnel, improving overall service quality for IDEAL Werk.

IDEAL Werk

Rainer Pumpe

Geschäftsführer