Case Study: Hella Gutmann Solutions achieves higher first-time fix rates and faster vehicle turnaround with RE'FLEKT Remote

Hella Gutmann Solutions - Customer Case Study

Hella Gutmann Solutions faced slow, inefficient communications between workshop mechanics and its Service Center, relying on email and telephone to diagnose and describe repairs. To modernize support and cut down specialist travel and on-site visits, Hella Gutmann Solutions adopted RE'FLEKT’s See-What-I-See Workshop & Support App (RE'FLEKT Remote).

RE'FLEKT implemented its remote support app to provide live visual guidance, enabling specialists to diagnose and coach mechanics remotely. The solution reduced on-site and travel time for experts, increased first-time fix rates, brought repaired vehicles back on the road faster, and lowered specialist travel and support costs.

Hella Gutmann Solutions

Matthias Frödrich

Innovation Engineer