Case Study: ERIKS achieves reduced downtime and faster repairs with RE'FLEKT AR Remote Support

Eriks - Customer Case Study

ERIKS, a global supplier of mechanical components supporting complex production sites, faced frequent disruptive downtime when customers like DSM Dyneema experienced technical failures. To accelerate expert assistance during maintenance and repair, ERIKS partnered with RE'FLEKT and deployed the REFLEKT Remote white‑label app (part of the REFLEKT ONE operating system) as its ERIKS Brain service.

RE'FLEKT’s solution gives technicians a one‑click connection to the right ERIKS expert and overlays AR visual guidance where the work happens, enabling faster and easier error identification. By shifting service communications to this RE'FLEKT-powered AR remote support, ERIKS shortened support response times, reduced onsite troubleshooting time and costs, and minimized production downtime.

Eriks

Bart Keijzer

Project Lead Digital