Case Study: ABB achieves faster time-to-repair and reduced maintenance costs with RE'FLEKT's AR ecosystem

ABB - Customer Case Study

ABB faced recurring production risks when its Collaborative Operations Centers detected abnormal equipment conditions but on-site technicians sometimes lacked the expertise to resolve issues quickly, risking downtime and higher maintenance costs. To close the gap between data and actionable knowledge, ABB partnered with RE'FLEKT and deployed AR-enabled support through REFLEKT ONE and REFLEKT Remote to provide on-demand guidance and interactive documentation.

RE'FLEKT’s AR ecosystem enabled instant remote support and in-house creation of AR manuals and tutorials, improving workflows and enhancing technician capabilities. The RE'FLEKT solution helped keep production running with faster time-to-repair, accelerated remote collaboration, and reduced maintenance, onboarding and training costs, increasing overall customer satisfaction.

ABB

Kim Fenrich

Simulation Product Manager