Case Study: Agoda achieves enhanced global partner due diligence with Refinitiv

Agoda Partnering with Refinitiv to enhance due diligence around strategic partners

Agoda, the global digital travel platform, needed to scale due diligence after launching its Agoda Advance Guarantee Program (AGP) to form many new strategic accommodation partnerships across more than two million listings and multiple jurisdictions. To manage heightened financial crime, regulatory and reputational risk, Agoda engaged Refinitiv to provide Enhanced Due Diligence (EDD) on prospective partners.

Refinitiv delivered global EDD support via its multilingual research team, supplying easy-to-interpret reports that flag potential issues and meet tight deadlines—typically with 10-day turnaround times—and accommodate urgent requests. These services helped Agoda quickly identify heightened-risk partners, improve operational efficiency, and give confidence to proceed (or not) with new third‑party relationships; Agoda expects to continue collaborating with Refinitiv for future risk assessments.

Agoda

Danil Dachkevitch

Associate Director - Partner Programs