Case Study: Sapio Sciences streamlines partner collaboration with Refined Sites

Sapio Sciences A smarter partner portal with Refined Sites

Sapio Sciences, a global SaaS company providing an AI-native lab informatics platform, needed a streamlined way to collaborate with its growing partner ecosystem. The challenge was to launch a partner portal that was simple to set up without developer resources, easy to maintain, and powerful enough to deliver personalized content securely to two distinct partner audiences. They turned to Refined and its product Refined Sites for Confluence to address these needs.

Using Refined Sites, Sapio Sciences built a single, centralized portal that integrated Confluence and Jira Service Management. The solution provided dynamic, personalized visibility so each partner type only saw relevant resources and could easily submit support tickets. The results included faster content delivery, positive partner feedback, and reduced admin effort. The portal now draws around 300 page views per month and has improved partner confidence through role-specific guidance. Refined enabled Sapio to transform a potentially complex project into a scalable, user-friendly solution.

Sapio Sciences

Andrew Wyatt

Chief Growth Officer