Case Study: Pricefx achieves better knowledge sharing and customer education with Refined Sites for Confluence

Pricefx deepens knowledge-sharing with Refined Sites for Confluence

Pricefx, a Prague-based provider of pricing software, needed to improve how it shared complex product knowledge with its diverse audience of business users and technical developers. Their existing Confluence knowledge base suffered from inefficient search, sub-optimal feedback, and difficulty catering to different user groups, making it hard to effectively educate customers and partners. They turned to the vendor Refined and its product Refined Sites for Confluence for a solution.

By implementing Refined Sites, Pricefx created a centralized, tailored knowledge base that streamlined information access for all users. The solution from Refined provided enhanced feedback features and a more user-friendly interface. The results included significantly higher user satisfaction and engagement, more educated customers, and streamlined information access that saved users time and effort.

Pricefx

Ioana Kocurova-Giurgiu

Education Content Specialist