Case Study: 55 Degrees streamlines documentation and support for 5 apps with Refined

How 55 Degrees Delivers Documentation and Support for 5 Apps on One Help Site

55 Degrees, a Malmö-based SaaS app maker, faced a challenge where their Confluence-hosted documentation was clunky and difficult to navigate, leading customers to overlook it and creating an unnecessary volume of support requests. To solve this, they turned to Refined and implemented Refined Sites to create a more accessible and user-friendly help center.

By using Refined Sites, 55 Degrees integrated their Confluence documentation and Jira Service Management (JSM) into a single, branded site. The solution featured embedded service points for easy support access and a clear navigation structure for their five different apps. This resulted in a significant shift towards self-service, with customers frequently referencing the documentation before asking questions. The two-person support team efficiently manages a growing customer base of 1,600, crediting the Refined-built site for its role in their operational success.

55 Degrees

Margaux Fiche

Customer Experience Manager