Case Study: The Good Guys boosts customer trust and reviews with Reevoo

The Good Guys ditch the bad guys for Reevoo

Australian retailer The Good Guys was dissatisfied with its existing ratings and reviews provider, which lacked proactivity and responsiveness. To better reflect its great customer experience and build trust, the company sought an impartial, third-party solution and chose to partner with Reevoo.

Reevoo implemented its full-service ratings and reviews solution, which included collecting product and customer service reviews, Ask-an-owner Q&A functionality, and providing access to its global database of content. This solution delivered a 96% customer service experience score and gave The Good Guys immediate access to over 90,000 pre-collected reviews from the Reevoo network from the first day of implementation.

The Good Guys

Bevan Morris

The Good Guys