Case Study: Jardine Motors Group boosts customer service with Reevoo

Reevoo embeds in Jardine's DNA

Jardine Motors Group, a leading UK car dealership group, sought to differentiate itself in a crowded market through superior customer service, a philosophy known as The Jardine Difference. Their challenge was to find a way to reliably capture honest customer feedback that reflected their specific service values to help monitor and improve their performance. To achieve this, they partnered with the vendor Reevoo to implement a tailored customer review solution.

Reevoo worked with Jardine to create a bespoke questionnaire based on their core service tenets to collect impartial customer reviews. The solution provided deep, granular insights that enabled Jardine to identify areas for improvement and streamline staff training. The measurable results included over 2,000 man days of training enabled by the large volume of feedback and over 500 instances where feedback was directly acted upon, demonstrating a strong commitment to service recovery and continuous improvement.

Jardine Motors Group

Mark Herbert

Chief Executive