Case Study: Ebuyer boosts conversion and trust with Reevoo reviews

Ebuyer swaps in-house system for Reevoo reviews

Ebuyer, a major UK online electronics retailer, faced challenges with its in-house review system. Despite having collected 40,000 reviews, the unverified and unstructured feedback lacked consumer trust and was difficult to manage. Ebuyer partnered with Reevoo to implement a new verified reviews solution that would scale with their ambitious growth plans.

Reevoo rapidly delivered over 60,000 verified reviews in just 72 hours, surpassing Ebuyer's previous four-year total. The solution included detailed score dimensions, service reviews, and a community Q&A feature called Reevoo Conversations. This led to a measurable increase in conversion rates and average order value. Within eight months, over 206,000 reviews were published, providing rich customer insights and improving SEO rankings for product pages.

Ebuyer

David Wood

Commercial Director