Case Study: Technical Services improves equipment records and field access with Redzebra Software

Technical Services - Customer Case Study

Technical Services, a London-based company that designs and installs bespoke ventilation and refrigeration systems, faced a challenge in efficiently managing electronic case histories and equipment records for its clients. Their outdated system of relying on paper archives, spreadsheets, and institutional knowledge was time-consuming for both office staff and field technicians. They sought a centralized, accessible system to track equipment details and service history, and partnered with Redzebra Software to find a solution.

Redzebra implemented a system that allowed both the office and field technicians to access and update customer and equipment data in real time from their PDAs. While still expanding their use of the platform, the team at Technical Services found the Redzebra solution to be simple and effective. The vendor’s support was highly responsive, always striving to meet their specific needs. This new capability improved their service and saved significant time by providing technicians with immediate access to critical information on-site.

Technical Services

Pam Green

Service Administrator