Case Study: Automotive Repair Systems achieves faster field service administration with RedZebra Software

Automotive Repair Systems - Customer Case Study

The automotive repair group, Automotive Repair Systems, faced a significant administrative challenge in managing its national fleet of 83 vehicles and fulfilling complex service agreements. Using a cumbersome system of Excel, Outlook, and Word for each job consumed approximately 15 minutes of manual work and locked data away in separate documents. To address this, the group turned to RedZebra Software and implemented its Call2Field field service management software.

RedZebra's solution streamlined the entire process, allowing the group to enter job information just once, from booking to invoice. Field technicians received details and filed reports via handheld devices within the system. This implementation from RedZebra Software dramatically cut administrative time per job from 15 minutes to just four or five minutes. The result was greater efficiency, improved control over driver arrival times, and an enhanced ability to provide same-day service to clients.

Automotive Repair Systems

Andy Patterson

Group Managing Director