Case Study: RSPB boosts data handling and eliminates hardware downtime with Redwood Business Process Automation (Redwood Software)

Wildlife conservation organization improves service, eliminates errors, and boosts efficiency

The Royal Society for the Protection of Birds (RSPB) is a UK conservation charity with 2,000 employees, 12,000 volunteers and 1.2 million members. As supporter sign-ups grew by roughly 3,000 contacts a week, their legacy database frequently crashed, required manual fixes, and left after-hours processes opaque — making it hard to handle activity peaks like the 600,000-participant Big Garden Birdwatch.

RSPB implemented Redwood’s cloud-based Business Process Automation – Workload Edition in 13 days without IT help to automate 100+ mission-critical processes (bank checks, donation flagging, membership fulfillment). The cloud solution eliminated hardware maintenance, enabled browser-based monitoring, delivered 99.95% uptime, increased monthly data handling on average by 49% (reaching 84% in peak months), and saved at least 10 working days per year.

RSPB

Andrew Oldham

Supporter Data Manager