Case Study: Virgin Money achieves 9x transaction scaling and empowers business analysts with Redwood Software (RunMyJobs)

Virgin Money - Customer Case Study

Virgin Money UK, a digital-first financial services firm serving 6.5 million customers, had relied on Redwood for workload automation for two decades but was several on‑prem versions behind and facing a growing maintenance burden during a broader data-warehouse refresh. The challenge was to eliminate upkeep distractions, improve resilience and uptime, and support rapidly increasing transaction volumes while modernizing its automation environment.

By migrating to Redwood’s cloud-native RunMyJobs platform, Virgin Money centralized monitoring, gained multi-host flexibility and automatic upgrades, and simplified automation with reusable templates and low-code process chains. The move delivered an 80% cut in overnight processing time (11 to 2.5 hours), supported a near‑9x increase in daily transactions (7M to 60M) and process executions (5K to 40K), expanded the user base from about five IT staff to ~40 IT and business analysts with self‑service access, and reduced maintenance so IT could focus on innovation.

Virgin Money

David Carney

Enterprise Infrastructure Analyst