Case Study: Daikin achieves 45% faster overnight supply chain processing (11→6 hrs) with Redwood Software

Manufacturer accelerates supply chain processing time with automation

Daikin Europe, a global air‑conditioning manufacturer with €2.1 billion in sales and 80,000 employees, needed to ensure end‑to‑end delivery of mission‑critical supply, production, distribution and logistics processes. Its native scheduling tools lacked alerting, parallel SAP execution and automated recovery, forcing extensive manual intervention, causing overnight jobs to overrun and leaving key applications unavailable; Daikin runs about 4,500 tasks daily, 33% of which interface with legacy systems and partners.

By deploying Redwood Business Process Automation, Daikin orchestrated and automated processes across SAP, legacy and EDI systems, cutting overnight processing from 11 to 6 hours (finishing by ~4 a.m.), enabling automatic recovery and notifications, and freeing administrators for higher‑value work. The automation improved partner coordination and customer service, halved migration effort between environments and reduced background processing time by about 45%, giving Daikin tighter control of its supply‑chain operations.

Daikin

Kristien Gruwier

Analyst-Programmer