Case Study: West Tennessee Healthcare achieves real-time, streamlined admissions and billing reporting with Redwood Software's Report2Web

Major U.S. healthcare provider simplifies in-house admissions and billing reporting with Report2Web

West Tennessee Healthcare (WTH), a large not‑for‑profit system serving 18 counties with multiple hospitals and 5,000+ employees, was hampered by a legacy LaserArc archiving and batch reporting system for McKesson Series. The overnight batch process caused slow access to admissions and billing data, required manual intervention when jobs failed, and left a backlog of about 1.5 million historical reports—prompting a need for a modern solution that preserved historical data and scaled with growth.

WTH implemented Report2Web, which migrated the archive easily and began capturing reports in real time, exporting to pre‑populated PDFs and converting data to Excel for faster analysis. The result was streamlined reporting, fewer reports to manage, faster end‑user access, improved billing and accounting efficiency, and more actionable, complete reports that supported better operational service.

West Tennessee Healthcare

Kenny Ikerd

Systems Analyst III at West Tennessee Healthcare