Case Study: ALSO Group achieves 100% next‑day order fulfillment and enterprise‑wide visibility with Redwood Software's Business Process Automation

Leading ICT company improves customer service and enterprise-wide visibility

The ALSO Group, one of Europe’s largest IT and telecommunications distributors with over €10.9 billion in revenue and 4,080 employees across 24 countries, processes more than 5,000 customer orders daily and aimed for 100% next‑day fulfillment. Manual, repetitive SAP job scheduling and lack of job-dependency management slowed order processing and prevented real-time visibility into product availability and order status, so ALSO needed an automation solution that would integrate SAP with its warehouse system and speed up customer service.

ALSO deployed Redwood Business Process Automation in one week to align SAP and the warehouse system, reduce 46,000 SAP job definitions to 570 reusable scripts, and centralize control and visibility across servers and time zones. The result: faster, more reliable order execution with dependent jobs starting immediately, fewer administrators required, improved transparency, and the ability to meet next‑day fulfillment targets while saving time and cost.

ALSO Group

Jörg Heinemann

SAP Basis Administrator